Privacy Policy
Effective date: March 25, 2025
Pilates Xperience ("we," "us," or "our") operates www.pilatesxperience.com and a boutique Pilates studio at 825 W Royal Ln, Unit 215, Irving, Texas 75039, in Las Colinas. This policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have.
Questions about this policy can be sent to lascolinas@pilatesxperience.com or (469) 7339143.
Information you give us
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Name, email address, and phone number when you reserve a session, request a callback, join our email list, or contact us
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Billing and payment information when you purchase a private session, class pack, or membership
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Emergency contact information, health history, and details about injuries, pregnancy, surgeries, or physical limitations that you provide on intake and waiver forms or share with your instructor
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Scheduling and attendance records, including classes booked, attended, canceled, or missed
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Any other information you choose to send us in a message, form, review, or social media exchange
Information collected automatically
When you visit our website, we and our service providers automatically collect:
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IP address and the general location derived from it
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Browser type, device type, and operating system
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Pages viewed, links clicked, time spent on the site, and the website, search, or ad that referred you
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Cookie and device identifiers
How we use your information
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To schedule, confirm, and manage your sessions and classes
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To process payments and maintain your account
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To keep you safe in class based on the health and injury information you share with us
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To call or text you back when you request a session or leave your number
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To send you class reminders, account notices, and, where you have opted in, promotions and studio news
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To respond to your questions, requests, and reviews
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To measure how our website and our advertising perform, and to improve both
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To show you advertising on Facebook, Instagram, TikTok, and other platforms, including advertising directed to people who have already visited our website
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To meet legal, tax, insurance, and recordkeeping obligations
Cookies and tracking technologies
Our website is built and hosted on the Wix platform, which sets cookies necessary for the site to function and to keep it secure. In addition to those, we use the following.
Analytics. We use Google Tag Manager and Google Analytics to understand how visitors find and use our website. These tools collect the usage data described above and report it to us, largely in aggregate. Google's practices are described at https://policies.google.com/privacy.
Advertising and retargeting. We use the Meta Pixel, a tracking technology provided by Meta Platforms, Inc., the company behind Facebook and Instagram. When you visit our website, the Meta Pixel may record which pages you viewed and what actions you took, and transmit that information to Meta along with your IP address and a browser or device identifier. If you are signed in to Facebook or Instagram, Meta may connect that activity to your account. We use this to measure whether our advertising leads to bookings, to show advertising to people who have already visited our website, and to reach people with similar characteristics. Meta also uses this information for its own purposes, described at https://www.facebook.com/privacy/policy.
You can control cookies through your browser settings. Blocking cookies may prevent parts of our website or our booking system from working properly.
Cookies and tracking technologies
We share personal information with:
Our booking and payment platform. We use WellnessLiving to manage scheduling, memberships, and payments. Information you enter into our booking pages is processed by WellnessLiving and its payment processor under their own terms. We do not store full payment card numbers.
Website and marketing platforms. Wix hosts our website and processes contact form submissions. Google and Meta receive website activity data as described above.
Third-party booking partners. If you book with us through ClassPass or a similar partner, that partner shares your booking information with us and receives attendance information from us, under their own privacy terms.
Service providers. Email marketing, text messaging, and other vendors that perform services on our behalf.
Professional advisors and authorities. Accountants, attorneys, insurers, or government agencies, when required by law or reasonably needed to protect our legal rights or someone's safety.
A successor. If the studio is sold or merged, client records may transfer as part of that transaction.
We do not sell your personal information for money. Sharing website activity data with advertising platforms may qualify as a "sale" or as "targeted advertising" under some state privacy laws. You can opt out by emailing lascolinas@pilatesxperience.com.
We do not share the health, injury, pregnancy, or medical information you give us on intake and waiver forms with advertising platforms, and we do not use it to target advertising to you.
Your choices
Marketing email. Use the unsubscribe link in any marketing email, or email us and we will remove you.
Text messages. Reply STOP to any text message from us.
Phone calls. Tell us and we will stop calling.
Facebook and Instagram advertising. Adjust what you see at https://www.facebook.com/adpreferences, or opt out of interest-based advertisingacross participating companies at https://optout.aboutads.info and https://optout.networkadvertising.org.
Access, correction, and deletion. Email lascolinas@pilatesxperience.com to ask what information we hold about you, to correct it, or to ask us to delete it. We will respond within 45 days. Some records must be kept for tax, insurance, or liability reasons, and we will tell you if that applies to your request.
How long we keep information
We keep client account and booking records while you are a client and afterward for as long as needed for tax, accounting, insurance, and liability purposes. Signed waivers and health intake forms are retained for the period our insurance carrier and Texas law require. Website analytics and advertising data are retained according to the schedules of the platforms that collect them.
Security
We use reasonable administrative and technical safeguards to protect the information we hold, and we rely on our website, booking, and payment platforms to secure the data they process. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13. If a child under 13 has submitted information through our website, email lascolinas@pilatesxperience.com and we will delete it. Minors may participate in studio programs only when a parent or legal guardian enrolls them and signs the waiver.
Links to other sites
Our website links to third-party sites and tools, including our booking system and our Instagram, TikTok, and Facebook profiles. We are not responsible for the privacy practices of those sites. Review their policies before providing information.
Changes to this policy
We may update this policy. When we do, we will change the effective date at the top of thispage. Material changes will be announced on our website or by email.
Changes to this policy
Pilates Xperience 825 W Royal Ln, Unit 215 Irving, TX 75039 lascolinas@pilatesxperience.com (469) 733-9143